We received a call from a new customer on a Thursday, looking to hire a high voltage (HV) package to power their premises in Holyhead, Anglesey.
We needed to find out exactly what was required, and with the customer not having an account open at the time of enquiry, we had to work quickly to make sure all the equipment was in place by Saturday morning.
We worked closely with our customer to ascertain what their requirement was; identifying that they would need a 1000kVA generator, 500kVA generator and 1500kVA transformer, alongside a number of ancillary items.
While we identified and allocated equipment, our sales and accounts departments worked together with the customer to ensure their credit account was opened in time. We offered the option of partial payment ahead of delivery to make sure the equipment could be sent to site by the required date, just in case they weren’t able to supply the required paperwork in time.
By Friday, our customer had an account open with us, and all hire equipment had been agreed and allocated to the project. With everything in place, we delivered all kit to site out of hours on the Saturday, and both LV and HV engineers attended to connect the equipment to get it all up and running.