The last 12 months have been a significant period of growth for Generator Power.
Our commitment to continuous improvement has seen us invest in a range of new equipment to enhance the customer experience, from fleet vehicles to eco-friendly generators and battery storage units. Our aim is always to provide the best possible service to our customers and do our bit to ensure a cleaner, greener future for all.
Our latest venture is no different. Just this month, we teamed up with Leeds-based software company, BigChange, to implement their world-leading mobile workforce platform—JobWatch. This innovative cloud-based solution will enable us to streamline our day-to-day operations, reduce emissions and improve customer satisfaction.
What Exactly Is BigChange’s Mobile Workforce Technology?
Put simply, JobWatch is a sophisticated software solution that enables us to schedule, track and manage our mobile workforce in real-time. Generator Power works with customers up and down the country, operating 24 hours a day, 365 days a year. Keeping track of every truck, job and site can be a complex process.
BigChange’s centralised platform will enable us to synchronise business-critical systems and procedures, saving us time, money and valuable resources. It will help us cut mileage and emissions, do away with unnecessary paperwork and improve productivity.
As Michael Yeadon, our Operations Manager explains, “Managing a mobile operation of this size and this complexity can be very resource hungry and time-consuming…The way BigChange effortlessly handles the complete workflow from initial logging of an enquiry, job scheduling and issuing of worksheets through to real-time reporting and invoicing, will transform our business.”
How Will This New Platform Benefit Our Customers?
Crucially, by implementing this new workforce management system, we’ll be able to improve our service to you, the customer. With our enhanced operations, we’ll be able to deliver a better, more efficient service, giving you greater flexibility, control and oversight. Here’s how:
- With our new, sophisticated platform, we can manage every account, contact and site from a single, centralised system, ensuring a seamless experience for our customers.
- With our new self-service system, you’ll be able to access your own personalised portal, enabling you to make new job requests, track vehicles and access live progress reports.
- With JobWatch, we can provide you with job cards, certificates and invoices at the touch of a button, and keep you appraised of every aspect of the job with automatic email and text alerts.
- BigChange’s mobile workforce technology will help us reduce mileage, cut carbon emissions and create a paperless environment, giving you the peace of mind that we’re doing everything we can to protect the environment.
Generator Power: Staying One Step Ahead Of The Competition
At Generator Power, we’re always looking for new and innovative ways to improve efficiency, help the environment and enhance the customer experience. By investing in new technology and employing more effective, environmentally friendly ways of working, we aim to provide the best possible service to our customers and ensure a better future for all.
Get in touch with our friendly team to learn more about how Generator Power can help you stay one step ahead of your competition.
